- Ref
- AH-24817
- Site
- Primary school, main hall
- Issue
- Water ingress through flat roof
- Priority
- P1 EMERGENCY
- 07:42Call logged
- 07:55Roofer dispatched
- 09:10On site, area made safe
- 14:30Temporary repair complete, quote for permanent fix sent
Response times
Every job gets a priority. Every priority gets a deadline.
We grade each call when it comes in, so you know when an engineer will arrive before you put the phone down.
| Priority | We attend within | Typical jobs |
|---|---|---|
| P1 | [2 hours] | EmergencyRisk to people or property. Flooding, gas smell, loss of power, unsafe structures, break-ins. Made safe first, repaired after. |
| P2 | [24 hours] | UrgentNo heating or hot water, blocked drains, failed locks, leaks that are contained. |
| P3 | [5 working days] | RoutineRepairs that affect use but not safety. Doors, fittings, minor plumbing and electrical faults. |
| P4 | By appointment | PlannedServicing, inspections, refurbishment and programmed works, scheduled around your site. |
Contract clients can agree their own response times as part of a service agreement.
Reactive
When something breaks
One number, any hour. We log the job, give it a priority and send the right trade.
- 24/7 call handling
- Make-safe on first visit
- Photos and a written report on every job
Planned
So fewer things break
Scheduled servicing and inspections that keep buildings compliant and catch faults early.
- Maintenance schedules built around your site
- Statutory checks and certificates
- Programmed refurbishment works
Services
Every trade, one contractor.
Our own engineers cover the work below, so one call gets the job done without chasing separate firms.
01
Emergency repairs
Leaks, power loss, break-ins and storm damage, made safe around the clock.
02
Preventive maintenance
Scheduled checks and servicing that stop small faults turning into callouts.
03
Plumbing
Leaks, blockages, pipework, sanitaryware and hot water systems.
04
Gas engineering
Boiler repairs, servicing, installations and landlord gas safety checks.
05
Electrical
Fault finding, rewiring, lighting, testing and certification.
06
Roofing
Flat and pitched roof repairs, gutters, flashing and leak tracing.
07
Damp & mould
Surveys, treatment and the repairs that remove the cause.
08
Carpentry & joinery
Doors, frames, locks, boarding up, stairs and fitted joinery.
09
Bathrooms & kitchens
Repairs, replacements and full refits, including void property turnarounds.
10
Plastering
Patch repairs, re-skimming and making good after other trades.
11
Painting & decorating
Interior and exterior, occupied buildings and out-of-hours work.
12
Flooring
Vinyl, carpet, laminate and safety flooring, supplied and fitted.
13
Fire protection
Fire doors, fire stopping and compartmentation repairs.
14
Refurbishment
Strip-out to handover for single rooms, floors or whole buildings.
Sectors
Built for buildings that can't close.
Commercial
Offices and business premises, with work planned around trading hours.
Education
Schools and colleges. DBS-checked engineers and holiday works programmes.
Retail
Shops and units kept open, with out-of-hours repairs to avoid lost trading.
Social housing
Responsive repairs, voids and planned works for housing providers and their tenants.
Accreditations
Checked, certified, insured.
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Clients
What clients say.
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